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FAQ's

  • How do I measure children for their gowns?
  • What material are the caps and gowns made of?
  • Do I receive a FREE Diploma with each cap and gown set I order?
  • Is there a cost for Imprinting FREE Diplomas?
  • How do I calculate Imprinting costs?
  • What color are gown sets available in?
  • Can we purchase our cap and gown sets with different colored tassels?
  • Can I use tassel with year date charm on cardboard caps?
  • How long will it take to receive my order?
  • Are express orders available?
  • Why do you need my email address?
  • Is there a minimum order amount?
  • What types of payments does Rhyme University accept?
  • Will I pay Sales Tax?
  • How do I measure children for their gowns?
    Measure the child from the top of their head to the ground while they are wearing shoes. Click here to see sizes.

    What material are the caps and gowns made of?
    We have two types of high quality reusable material to choose from.

  • Polycotton - This is our standard matte material and can be machine washed or dry- cleaned.
  • Polyester - This is a shinier material that we do not recommend washing.
  • Caps are made with the same high quality material, but because of the cardboard components inside they cannot be dry cleaned or machine washed.

    Do I receive a FREE Diploma with each basic cap and gown set I order?
    Yes, if your order is postmarked on or before March 31st, 2018, you will receive a FREE diploma of your choice. Click Here for Diploma samples. If complete 4 character Diploma Item # is not listed, you will receive a moving up certificate with each set ordered.

    Is there a cost for Imprinting FREE Diplomas?
    Yes. Promotion does not include the cost of imprinting. Please add $11.00 for each Item # imprinted. (i.e. If you are ordering 200 NCA-KG, ADD $11 Diploma Cost)

    How do I calculate Imprinting costs?
    Item numbers calculate imprinting costs. There is an $11 imprinting fee for each different item # ordered. If you want to imprint 250 Preschool diplomas (TB-PS), 15 Kindergarten diplomas (TB-KG) and 200 Invitations (TB-INV-P), your imprinting cost would be $33. Quantity ordered DOES NOT affect price. To save on imprinting costs, you may want to order a 2-year supply.

    What color are gown sets available in?
    Polycotton (Matte) caps and gowns are available in Red, White, Blue, Gold, Purple, Maroon, Dark Green, Kelly Green, Light Blue, Pink and Black. Polyester (shiny) caps and gowns are available in Red, White, Gold, Kelly Green, Dark Green, Light Blue, Purple, Maroon, Pink, Royal Blue, Black and Navy Blue.

    Can we purchase our cap and gown sets with different colored tassels?
    Yes, order any color gown set and any color tassel at no extra cost.

    Can I use tassel with year date charm on cardboard caps?
    Yes, we re-designed our cardboard grad caps to accommodate all featured tassels and charms.

    How long will it take to receive my order?
    Orders arrive within 2 weeks from the date your order and payment is received in our office.

    Are express orders available?
    Yes, in stock items can be shipped in 5 business days using our express service. Two Day Service is also available for in stock items. Email customerservice@rhymeuniversity.com or call 1-877- GRAD-SET (1-877-472-3738) for a quote. Exact order must be specified before a quote can be given. No Express Services available for custom orders.

    Why do you need my email address? Rhyme University does not share your email address with any 3rd parties. We email shipping confirmations and send out promotions to our valued customers.

    Is there a minimum order amount?
    Yes, a $20 minimum applies to all on-line, phone, or mail orders being paid by credit card. Orders must equal a minimum of $20 once the merchandise and S&H have been added together. Smaller orders can be accepted via mail but must include a check for the merchandise and full S&H.

    What types of payments does Rhyme University accept?
    Rhyme University accepts American Express, Discovery, Mastercard, and Visa credit cards with a minimum purchase of $20. We also accept school checks and money orders.

    Will I pay Sales Tax?

    1.) Terms of Use

    We will add sales tax when the order is processed (if applicable). Your purchase is not exempt from sales or use tax merely because it is made over the Internet or by other remote means. States require that a consumer's sales or "Use Tax" be paid annually on the appropriate tax forms. Please be aware that we are required to provide several states as well as consumers in those states with an annual statement that will include your name, billing and shipping address, and the total dollar amount of your purchase 

    2.) I have been charged sales tax, but we are tax exempt.

    We will add sales tax, if applicable in your state. However, if you already have an exemption certificate on file with our company, your final invoice will reflect that exemption.

    3.) How do I submit my exemption forms if I am a new customer, or if I want to ensure my purchase is made exempt from sales and use tax?

    You can submit your forms to credit@rhymeuniversity.com or fax them to 800-210-4423 to the attention of: Tax Department.  Please include your customer number or order number so that we can ensure the exemption is placed on the correct account.

    Our credit department can be reached at 800-831-0972, should you have any additional questions regarding exemption.

    4.) What forms are accepted to make my account exempt from sales tax?

     For Profit Organizations

    1. Multi State Form (MTC)– Uniform Sales & Use Tax Certificate-Multijurisdictional (Accepted by AL, AR, AZ, CO, GA, IA, ID, KS, KY, ME, MI, MN, MO, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TX, UT, VT, WA, WI)
    2. Florida Resale Certificate
    3. Indiana Form ST-105
    4. Louisiana Form R-1042
    5. MA Form ST-4
    6. Mississippi Permit
    7. New York Form ST-120
    8. Virginia Form ST-10
    9. Streamlined Sales Tax Exemption Certificate (Accepted by AR, GA, IA, IN, KS, KY, MI, MN, NC, ND, NE, NJ, NV, OH, OK, RI, SD, TN, UT, VT, WA, WI, WV, WY)
    10. Direct Pay Permit (if applicable) (only valid for State issued)

    Note:  If we drop ship product on your behalf to multiple states, we will need the forms that are applicable for each state where product is shipped.

     Nonprofit Exempt Organizations/Government Entities/Schools:

    1. Please provide copy of Federal Exempt Letter, Certificate or other proof of Exempt Status.

     Please note that W9s, registrations, or sales tax permits/licenses are NOT valid for this purpose.

     

     

    Rhyme University