Returns or Exchanges We want you to be a satisfied Rhyme University customer. Letting us know the reason for your return or exchange will allow us to serve you better in the future.
Review orders upon receipt. Discrepancies must be reported within 3 days of receipt. Returns and exchanges are only accepted within 15 days of delivery. A 15% restocking fee will be charged for all returned items. Full refunds are accepted only if products are returned unopened, unused, and in original packaging within 15 days of invoice date. No returns accepted on opened caps and gowns. No returns or exchanges after 90 days. Fill out the return form completely (Be sure your customer # is clear) and enclose it inside of your return package. Tape package securely and return via insured parcel post, FedEx, or UPS. Customer is responsible for all shipping & handling charges for returns. Shipping & handling are non-refundable unless return is due to manufacturer's error.• No refunds or exchanges for custom printed items unless due to manufacturer's error. Allow 7 days for processing of returns, exchanges, or credits after receipt by Rhyme University.